Capital Program Management
Volatility, Uncertainty, Complexity, and Ambiguity (VUCA) describe a “day in the life” of today’s water and wastewater utility. The extensive volume of information pertaining to current and future infrastructure needs and its rapid rate of change is overwhelming. Managers must be able to accurately assess needs and risks and make critical decisions based often on incomplete and unqualified data. Not only may the physical systems be very complex, but so are the logistics involved in planning, prioritizing, and implementing solutions that typically involve a project team of diverse roles and stakeholders with varying interests. VUCA results in chronic instability and a perpetual lack of clarity. IT Nexus provides expertise for strengthening the data, tools, and practices necessary for taming VUCA.